Privacy Policy

This Privacy Policy explains how eSellerater Limited ("we", "us", "our") handles personal data when you visit www.esellerater.co.uk, contact us, or enquire about our services.

1. Who We Are

Controller: eSellerater Limited

Company number: 15332580, registered in England and Wales

Registered address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Email: contact@esellerater.co.uk

2. Personal Data We Collect

We collect only the information needed to respond to an enquiry or provide our services. This may include:

• Your first and last name
• Your email address or telephone number
• Your company name
• The sales channels you are interested in
• Information you choose to include in an enquiry or later correspondence

Please do not send special-category, financial, identity-document, or other sensitive personal data through the website form.

3. How We Collect It

We collect personal data when you submit our website form, email or call us, communicate with us about a potential engagement, or become a client.

Our hosting and security providers may also process limited technical information, such as IP address, browser information, request time, and requested page, to deliver and protect the website. The website does not currently use visitor analytics or advertising trackers.

4. Why We Use It and Our Legal Bases

• Enquiries: to respond, arrange a call, and understand whether our services may be suitable. We rely on steps requested before entering a contract and our legitimate interest in answering genuine business enquiries.
• Client services: to prepare, enter into, and perform a contract.
• Administration and legal duties: to maintain appropriate business, tax, compliance, and dispute records. We rely on legal obligations and legitimate interests.
• Website and form security: to prevent spam, abuse, and malicious activity. We rely on our legitimate interest in protecting our website and communications.

5. Contact Form and Spam Protection

We use Web3Forms to transmit website enquiries to our business email account. Web3Forms states that it forwards submissions rather than storing them as a submission database. It may keep server logs containing personal information for up to approximately two months and operates servers in the US-East region.

We use hCaptcha on the form to distinguish genuine visitors from automated submissions. hCaptcha may process technical and interaction data needed to provide that security check. Its own Privacy Policy provides further information.

You can avoid using these form providers by emailing us directly at contact@esellerater.co.uk.

6. Who We Share Data With

We share personal data only where necessary with service providers that help us operate the website and business, including:

• Web3Forms, for form transmission
• hCaptcha, for spam and abuse prevention
• Our website hosting and email providers
• Professional advisers where reasonably necessary
• Public authorities where disclosure is required by law

We do not sell personal data.

7. International Transfers

Some providers may process personal data outside the United Kingdom, including in the United States. Where UK personal data is transferred internationally, we require an applicable lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or approved contractual safeguards. You may contact us for further information about the safeguards relevant to your data.

8. How Long We Keep Data

• Enquiries that do not become a client relationship are normally kept for up to 24 months after our last meaningful contact.
• If an enquiry becomes a client relationship, relevant correspondence and records may be kept for up to six years after the relationship ends where needed for contractual, tax, accounting, or legal purposes.
• Web3Forms states that server logs which may contain personal information are deleted periodically, approximately every two months.

We may keep information for longer where required by law, needed to establish or defend legal claims, or requested by a regulator. We delete or anonymise it when it is no longer needed.

9. Marketing

Submitting an enquiry does not subscribe you to a marketing list. We will not use the form details for unrelated marketing unless we have a separate lawful basis and provide an effective way to opt out.

10. Security

We use proportionate technical and organisational measures to protect personal data, including encrypted transport, access controls, limited data collection, dependency and secret checks, and spam protection. No online transmission or storage system can be guaranteed to be completely secure.

11. Your Rights

Depending on the circumstances, UK data protection law gives you rights to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion or restriction
• Object to processing based on legitimate interests
• Receive certain data in a portable format
• Withdraw consent where processing relies on consent

To exercise a right, email contact@esellerater.co.uk. We may need to verify your identity and will normally respond within one month.

12. Complaints

Please send a privacy complaint to contact@esellerater.co.uk. We will acknowledge it within 30 days, investigate it without undue delay, and explain the outcome.

You may also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

13. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children through the website.

14. External Links

Our website may link to third-party websites. Their own privacy notices apply when you visit them.

15. Changes to This Policy

We may update this policy when our services, providers, or legal obligations change. The revision date at the top shows when it was last updated.